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Please view our policy below and complete the form on the Contact Us page to open a Support Ticket regarding your issue. To ensure your ticket gets to the right department, choose Problem With Delivered Items for the field, "Reason for Contact".
If your reason for contact is urgent, please call us at (844) 534-7230. We have Customer Care representatives standing by to assist you.
We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping.
If your tracking information shows that your package was delivered, but you are unable to find it:
Your package was insured. The insurance on the package will take care of replacing the lost shipment. As with any insurance claim, there is a process that must be followed in order to have the lost shipment replaced.
If your package is missing from a delivery, you (as the RECIPIENT) MUST contact the Carrier (UPS, FedEx, etc.) immediately. The sooner the Carrier is notified, the sooner the tracer and claim can be initiated for your missing package.
WEBLIFE STORES, LLC will not be responsible for any order that is tracked and delivered but not received. However, after you file a claim with the Carrier (UPS or FedEx) you must contact us so that we can assist you with the replacement of the missing shipment.
File a claim with FedEx.
What can I do if UPS Tracking says that my package is delivered, but I don't have my package?
File a Lost Package Claim with UPS: Click Here.
Also, if you are missing an item, contact us with your order information. If the missing item in question has shipped , please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.
**If your order is only missing parts or other items, please contact us immediately.