Accessibility Statement

Accessibility Commitment

At MailboxDepotUSA.com, we are committed to digital inclusion and believe that everyone should have equal access to our products, services, and information, regardless of ability. We strive to provide a website experience that is accessible, user-friendly, and aligned with recognized accessibility standards.

Accessibility Standards

We aim to meet the requirements outlined in the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, developed by the World Wide Web Consortium (W3C). These standards establish a global benchmark for creating web content that is accessible to individuals with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Our approach is aligned with both ethical standards and applicable legal obligations, including Title III of the Americans with Disabilities Act (ADA).

Accessibility Features

To support accessible experiences, our website includes:
- Compatibility with screen readers and assistive technologies
- Full keyboard navigation
- Alternative text for meaningful images
- High-contrast visuals and resizable text
- Responsive layouts across mobile, tablet, and desktop
- Accessible form labels and error prompts
- Semantic HTML for logical content flow

Testing and Evaluation

We use Google PageSpeed Insights as our primary tool to evaluate and monitor accessibility performance across our site. This platform provides guidance on contrast, readability, and interaction for users with disabilities.

We also perform regular manual audits, including keyboard-only navigation reviews, to supplement automated testing and ensure that real-world usability needs are met.

Ownership and Accountability

Accessibility oversight is managed by our Web Accessibility Coordinator, who leads collaboration across content, design, and development teams. This ensures that accessibility is integrated into our workflows and continuously maintained.

Ongoing Accessibility Roadmap

We recognize accessibility as a continuous process, not a one-time fix. Our commitment includes:
- Quarterly internal accessibility audits
- Annual external reviews to maintain compliance and evolve best practices
- Responsive support for reported accessibility issues
- Ongoing training for our internal teams

Feedback and Support

If you encounter any accessibility barriers or have suggestions to improve your experience, we encourage you to contact us. We are committed to addressing issues promptly and providing alternative access if needed.

Contact Us:
Email: support@mailboxdepotusa.com
Phone: (844) 534-7230
Contact Form: https://www.mailboxdepotusa.com/pages/help 

We aim to respond to all accessibility-related inquiries within 2 business days.

Third-Party Content

Some website features (such as embedded maps or third-party reviews) may be provided by external services. While we strive to partner with accessible platforms, we do not control the accessibility of third-party content. We welcome feedback on any limitations you may encounter.

Disclaimer

While we make every effort to provide an accessible experience, we recognize that some areas may not yet meet all standards. This statement reflects our good-faith efforts and ongoing commitment to improvement. It does not constitute a legal guarantee of full compliance across all systems.

This Accessibility Statement was last updated in June 2025